Get Support
We're here to help you with any questions or issues!
Server Information
Contact Us
Discord Support
Join our Discord server for instant help and community support!
Email Support
Send us an email and we'll get back to you within 24 hours.
In-Game Support
Connect to our server and use /help or contact staff directly!
Frequently Asked Questions
How do I purchase a rank?
Simply go to our shop page, select the rank you want, add it to your cart, and proceed to checkout. After payment, create a support ticket on our Discord server to get your rank activated.
How long does it take to get my rank?
After payment, you need to create a support ticket on our Discord server with your order ID and Minecraft username. Ranks are activated within 24 hours by our staff.
Can I get a refund?
All purchases are final. However, if you received the wrong rank, we can adjust your purchase by adding or removing money (removing money means a partial refund). Contact our support team with your order details for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through our payment processor.
Do ranks expire?
No! All ranks are permanent and will never expire. Once you purchase a rank, it's yours forever.
How do I create a support ticket?
Join our Discord server and use the ticket system. Provide your order ID, Minecraft username, and describe what rank you purchased. Our staff will activate your rank within 24 hours.
Can I upgrade my rank later?
Absolutely! You can upgrade to a higher rank at any time. The cost will be the difference between your current rank and the new rank.
Troubleshooting
Can't connect to the server?
- Make sure you're using the correct IP: mc.FriendlyCraft.world
- Check your internet connection
- Try restarting your Minecraft client
- Make sure you're using the correct Minecraft version
Rank not showing up?
- Log out and log back into the server
- Wait a few minutes for the rank to sync
- Contact support with your purchase receipt
- Make sure you're using the same Minecraft username
Payment issues?
- Check your payment method details
- Ensure you have sufficient funds
- Try a different payment method
- Contact your bank if the payment is declined